Exchanges and returns

Not in love with your purchase? Don't worry!

Returns

  • You have 14 days to change your mind: If you are not satisfied with something, you can return it without any problems.

  • We will refund your money within 24/48 hours: Once we receive and inspect the item in perfect condition, we will refund the amount. The exact time will depend on your bank.

  • What we cannot accept: Used, damaged or unlabeled items, used or unboxed shoes, and accessories without original packaging.

  • How to notify the return? Write us on WhatsApp at 684 25 90 24 or send us an email to modapuntoshop@gmail.com.

  • Important: Please do not forget to notify us before sending the package. We will not accept returns without having been notified.

  • Return cost: €9, or €5 if you paid for the initial shipping.

  • Do you want to return it in store? No problem. You must abide by the conditions of the physical store, a voucher will be issued.

Changes

  • Do you want to change the size? You have 14 days!

  • First exchange: Free for the Guest collection (except for sale items). Exchanges for another item cost €9.

  • How does the exchange work? As soon as we receive your package, we will prepare the exchange and send it to you. If you need it urgently, call us at 969 32 28 57.

  • The item must be in perfect condition: With original tag and packaging.

  • How to notify the change? Write us on WhatsApp at 684 25 90 24 or send us an email to modapuntoshop@gmail.com.

  • Important: Please remember to notify us before sending the package.

  • What can't we exchange? Used, damaged or unlabeled items, used or unboxed shoes, and accessories without original packaging.

  • Do you want to exchange in store? No problem, you will have to abide by the conditions of the physical store.

Remember! Whenever you want to make a return or exchange, please contact us first.

Right of Withdrawal

  • You have 14 days to decide: If you are not completely convinced, you have 14 calendar days from when you receive your order to return it without having to give us any explanation.

  • We will refund your money: We will refund the amount of your purchase, but remember that the return shipping costs are your responsibility.